Returns & Exchanges
We want you to love your Jukebox products, which is why we offer a 30-day happiness guarantee on all our beauty and personal care essentials. If a scent or formula isn't hitting the right note for you, we are here to make it right with a seamless return or exchange process.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Select Your Items
Choose the specific beauty products you wish to return or exchange and provide a brief reason for the feedback.
Print & Pack
Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely.
Drop Off & Refund
Drop your package at any authorized carrier location; once received, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing